Distance Sales Agreement
Prepared in accordance with Consumer Protection Law No. 6502 and the Distance Contracts Regulation.
ARTICLE 1 — PARTIES
SELLER:
- Company: Gold Parts Dış Ticaret Limited Şirketi (Brand: Ventus Hair System)
- Address: Merkez Mah. Abide-i Hürriyet Cad. BlackOut (Bolkan Center) A Blok No:211 D.No:64 PK:34384 Şişli / İstanbul, Turkey
- Email: support@ventushair.com
- Phone: +90 212 982 46 75
- MERSIS No: 0396123073400001
BUYER (CONSUMER):
The natural or legal person who places an order by accepting this agreement. The buyer's name, address, phone number, and email are specified in the order form.
ARTICLE 2 — SUBJECT OF THE AGREEMENT
The subject of this agreement is to determine the rights and obligations of the parties regarding the sale and delivery of products ordered electronically by the BUYER from the SELLER's website ventushair.com, in accordance with Consumer Protection Law No. 6502 and the Distance Contracts Regulation.
ARTICLE 3 — PRODUCT INFORMATION
The basic characteristics of the product (type, color, quantity, price, payment method, etc.) are specified on the order page and in the order confirmation email. The sales price is the total amount including VAT. Shipping costs are covered by the SELLER.
📦 Delivery Information:
- Products are shipped within 1-3 business days of order confirmation.
- Delivery time varies between 1-5 business days depending on the carrier.
- Products are delivered to the address specified by the BUYER in the order form.
ARTICLE 4 — GENERAL PROVISIONS
- The BUYER acknowledges having read the preliminary information regarding the product specifications, price, payment method, delivery and return conditions, and having given the necessary electronic confirmation.
- The BUYER declares that by making the payment, this agreement is established and the terms are accepted.
- The SELLER commits to fulfilling its delivery obligations within 30 (thirty) days from the order date, unless the product is out of stock or extraordinary circumstances apply.
ARTICLE 5 — PAYMENT AND DELIVERY TERMS
- Payment is processed online via iyzico secure payment infrastructure using credit/debit cards. All payments undergo 3D Secure verification.
- It is the BUYER's responsibility to verify card ownership and sufficient balance for credit card payments.
- Product delivery is made to the address specified by the BUYER during the order. Shipping costs are covered by the SELLER.
- If the BUYER uses their Ventus Points balance, the point value is deducted from the order total and the remaining amount is charged to the credit/debit card. The maximum amount payable with points cannot exceed 50% of the order total.
- The BUYER may obtain a discount by entering a coupon code or a dealer/user referral code during the order process. All applied discounts (referral discount, coupon discount, points redemption) are displayed as separate line items in the order summary, order details screen, and in the description field of the issued e-Archive invoice. The discount amount shown on the invoice represents the total of all deductions from the VAT-inclusive gross order amount.
- In case of technical interruptions, system errors, or failure to complete the payment at the payment step of the order creation process, a one-time transaction recovery and reminder email may be sent via the contact information you entered into our systems in order to verify the security of your transaction and help you easily complete your purchase process.
ARTICLE 6 — RIGHT OF WITHDRAWAL
The BUYER may exercise the right of withdrawal within 14 (fourteen) days from the date of delivery, without bearing any legal or criminal liability and without giving any reason, provided that the SELLER is notified.
⚠️ Right of Withdrawal Exceptions (Regulation Article 15):
The BUYER cannot exercise the right of withdrawal in the following cases:
- • Products that cannot be returned for hygiene and health reasons: Hair replacement systems cannot be returned once tapes are removed, tried on, or used.
- • Products whose packaging has been opened, protective film removed, or applied to the head.
- • Products that have lost their original package, box, or wrapping.
For the valid exercise of the right of withdrawal, the product must be unused, with tapes/film intact, in its original packaging and box.
ARTICLE 7 — RETURN PROCEDURE
- The BUYER submits a withdrawal notice via email to support@ventushair.com or through the support request on the site.
- Return shipping costs are covered by the SELLER only if the return is shipped via the SELLER's contracted carrier (Yurtiçi Kargo) using the provided return shipping code. If the BUYER uses a different carrier or sends the package without the provided code, all shipping, handling, and potential import/customs costs shall be borne entirely by the BUYER. The product must be shipped in its original packaging.
- Quality control (QC) inspection is conducted within 2 business days after the product reaches the SELLER.
- After return approval, the payment is refunded to the original payment method within 14 days.
ARTICLE 8 — LIABILITY AND FORCE MAJEURE
8.1. The SELLER shall not be held liable for failure to fulfill contractual obligations in cases of force majeure (natural disasters, war, terrorism, strikes, pandemics, infrastructure failures, etc.). Rights and obligations of the parties are suspended during the force majeure period.
8.2. The BUYER acknowledges and agrees that the hair salons and application centers referred to as "Contracted Application Centers", "Authorized Partners", or "Solution Partners" on ventushair.com are completely independent third-party businesses; and the SELLER has no joint or several liability for the quality of hair cutting, styling, maintenance, or application services provided by these centers, or for any material or moral damages arising from such services.
8.3. The Buyer acknowledges, declares, and undertakes that the auxiliary chemical/medical materials such as double-sided medical tapes, liquid adhesives, solvent cleaners, etc., used in the application, installation, and maintenance of the hair systems are not manufactured by the Seller. The Seller shall not be held legally or criminally liable for any allergic reactions, skin sensitivities, irritations, or health issues resulting from the use of these auxiliary materials. The Buyer is solely responsible for performing a skin/sensitivity patch test on a small area of their skin before full application and strictly adhering to the respective product instructions.
ARTICLE 9 — DISPUTE RESOLUTION
For disputes arising from this agreement, Consumer Arbitration Committees are authorized up to the value announced by the Ministry of Commerce, and Consumer Courts are authorized for disputes exceeding that value.
The BUYER has electronically confirmed that they have read, understood, and accepted the terms of this agreement, sales conditions, payment method, and delivery conditions, and has accepted this agreement by placing an order.