Pre-Purchase Information Form
Consumer disclosure required before placing an order, in accordance with the Distance Contracts Regulation.
1. SELLER INFORMATION
Company: Gold Parts Dış Ticaret Limited Şirketi (Brand: Ventus Hair System)
Address: Merkez Mah. Abide-i Hürriyet Cad. BlackOut (Bolkan Center) A Blok No:211 D.No:64 PK:34384 Şişli / İstanbul, Turkey
Email: support@ventushair.com
Company Landline: +90 212 982 46 75
Customer Service / WhatsApp Support Line: +90 544 959 68 87
MERSIS No: 0396123073400001
2. PRODUCT / SERVICE INFORMATION
Information regarding the type, model, quantity, color, dimensions, grey hair percentage, sales price, and payment method of the product is provided to the BUYER on the order page and before the order is finalized. The SELLER applies transparent Net D2C (Direct-to-Consumer) manufacturer pricing with zero deceptive strikethrough discounts. For variants containing 10% or more white hair, a $10 USD baseline artisan craftsmanship surcharge (with equivalent exchange rate and VAT reflected on the invoice) is added for individual manual hair ventilation.
- All prices are displayed including VAT.
- Shipping terms are as stated in the order summary; orders meeting the free shipping threshold are covered by the SELLER (free shipping). Standard shipping rates apply to orders below the threshold.
- Payment is processed via iyzico secure payment infrastructure with 3D Secure verified credit/debit card.
- In case of technical interruptions, system errors, or failure to complete the payment at the payment step of the order creation process, a one-time transaction recovery and reminder email may be sent via the contact information you entered into our systems in order to verify the security of your transaction and help you easily complete your purchase process.
3. DELIVERY TERMS
- Products are shipped within 1-3 business days after order confirmation.
- Delivery is made to the BUYER's specified address via the shipping carrier. Estimated delivery time varies between 1-5 business days depending on the region.
- If the BUYER or their designated person is not present at the address during delivery, the carrier's standard procedures apply.
4. RIGHT OF WITHDRAWAL
The BUYER has the right to withdraw within 14 (fourteen) days of product delivery without giving any reason and without paying any penalty.
⚠️ Cases Where Withdrawal Cannot Be Exercised (Statutory Article 15):
- • Customization Exemption (Art. 15/1-b): Systems whose front lace or base mesh has been cut with scissors, styled/shaved at a salon, chemically dyed, or altered.
- • Health & Hygiene Exemption (Art. 15/1-ç): Systems bonded to the scalp with medical adhesives/tapes, tried on, worn, or whose protective security packaging has been opened.
Withdrawal rights strictly apply only to systems that are uncut (factory lace intact), unbonded, unused, and in their original packaging with unbroken seals. To exercise the right of withdrawal, the BUYER must notify via email to support@ventushair.com or by creating a support request on the site. Return shipping costs are covered by the SELLER only if the return is shipped via the SELLER's contracted carrier (Yurtiçi Kargo) using the provided return shipping code. If the BUYER uses a different carrier or sends the package without the provided code, all shipping and handling costs shall be borne entirely by the BUYER.
5. RETURN PROCESS AND REFUND
- After the withdrawal notice, the BUYER returns the product to the SELLER within 10 days.
- Quality control (QC) inspection is conducted after the product reaches the SELLER (2 business days).
- Refund is processed within a maximum of 14 days from when the withdrawal/return request reaches the SELLER, via the BUYER's original payment method (credit card refund).
5A. INDEPENDENCE OF PARTNER SALONS AND ALLERGY DISCLAIMER
Application Centers: The hair salons and application centers referred to as "Contracted Application Centers", "Authorized Partners", or "Solution Partners" on ventushair.com are completely independent third-party businesses; and the SELLER has no joint or several liability for the quality of hair cutting, styling, maintenance, or application services provided by these centers, or for any material or moral damages arising from such services.
Allergy and Skin Test: The SELLER is not liable for any allergic reactions, skin sensitivities, or health issues resulting from the use of auxiliary chemical materials such as double-sided medical tapes, liquid adhesives, solvent cleaners, etc., used in the application and maintenance of the hair systems. The BUYER is responsible for performing a skin/sensitivity patch test on a small area of their skin before full use.
6. POINTS SYSTEM AND RETURN IMPACT
Under the Ventus Points System, 1 Ventus Point is earned for every ₺100 spent on completed orders. Points can be used as 1 Point = ₺1 on future orders.
⭐ Points Policy on Returns:
- • Points earned from returned or cancelled orders are automatically reclaimed.
- • If points were used in the order, the returned amount is refunded as cash, and the used points are returned as points to the account.
- • Points earned through referral codes are reclaimed when the related order is cancelled.
7. COMPLAINTS AND DISPUTE RESOLUTION
For disputes arising from this agreement, Provincial/District Consumer Arbitration Committees are authorized within the monetary limits determined by the Ministry of Commerce, and Consumer Courts are authorized for disputes exceeding those limits.
8. CONSUMER ACKNOWLEDGMENT
The BUYER acknowledges and declares that they have read this Pre-Purchase Information Form electronically and have been informed about the essential characteristics, sales price, payment method, delivery conditions, and right of withdrawal before placing the order.