Terms of Service

This Terms of Service ("Agreement") is deemed to have been concluded electronically between the SELLER, whose details are provided below, and the person who registers or uses the ventushair.com website ("Site") ("User" / "Buyer"), from the moment the User accesses or registers on the Site.

Seller Information:
• Company: Gold Parts Dış Ticaret Limited Şirketi (Brand: Ventus Hair System)
• Address: Merkez Mah. Abide-i Hürriyet Cad. BlackOut (Bolkan Center) A Blok No:211 D.No:64 PK:34384 Şişli / İstanbul, Turkey
• Email: support@ventushair.com
• Tax Office & No: Şişli V.D. - 3961230734
• MERSIS No: 0396123073400001

Definitions:
• Site: The website at ventushair.com and all associated subdomains.
• User: Any natural or legal person who accesses, registers, or places an order on the Site.
• Product: Hair replacement systems, care products, and related accessories offered for sale on the Site.
• Service: All e-commerce, information, and customer support services provided through the Site.
• Content: All text, images, videos, graphics, audio files, software, and other materials on the Site.
• Order: The User's request to purchase specific products through the Site.
• Payment Provider: iyzico Ödeme Hizmetleri A.Ş., through which payment transactions are processed.

The subject of this Agreement is to determine the conditions relating to the use of products and services offered through the Site, purchase processes, and the rights and obligations of the parties.

By using the Site or registering as a member, the User declares and undertakes that they have read, understood, and accepted all provisions of this Agreement.

This Agreement has been prepared in compliance with applicable Turkish laws, including Consumer Protection Law No. 6502, Turkish Code of Obligations No. 6098, Turkish Penal Code No. 5237, E-Commerce Law No. 6563, and Personal Data Protection Law No. 6698 (KVKK).

3.1. Membership Requirements
You must be at least 18 years old or have obtained consent from a legal representative to register on the Site. Information provided during registration must be accurate, current, and complete.

3.2. Account Security
The User is responsible for keeping account credentials (email, password, etc.) confidential. The User is responsible for all transactions performed through their account. If there is any suspicion that the password has been obtained by third parties, support@ventushair.com must be notified immediately.

3.3. Account Closure
The User may request to close their account at any time. If there are ongoing orders or return processes, the account will be suspended until these processes are completed. The Seller may suspend or close the accounts of users who violate this Agreement, with prior notice or without notice in case of repeated or serious violations.

3.4. Multiple Account Prohibition
Opening multiple accounts belonging to the same person and abusing campaigns or the points system is prohibited. If detected, all accounts may be suspended and accumulated points may be cancelled.

4.1. Placing an Order
The User creates an order by adding products to their cart and completing the payment step. Completion of the order means the User has accepted the provisions of this Agreement and the Distance Sales Agreement.

4.2. Order Confirmation
Once the payment is successfully processed, a confirmation email is sent to the User's registered email address. The Seller may cancel the order in cases of suspected fraud, system error in pricing, or if the product is out of stock.

4.3. Pricing
All prices on the Site include VAT. The Seller reserves the right to change prices at any time. Price changes do not affect previously confirmed orders.

5.1. Payment Methods
Credit card, debit card, and other payment methods specified on the Site are accepted. All payments are processed through iyzico's PCI-DSS Level 1 certified secure infrastructure.

5.2. Card Security
Card information is NOT stored on our servers. All card data is encrypted and processed exclusively within iyzico's secure environment. 3D Secure verification is mandatory for all card payments.

5.3. Installment Options
Installment options may be offered depending on the bank and card type. Available installment options are displayed during the payment step.

6.1. Delivery Time
Orders are shipped within 2-3 business days. Delivery time varies between 1-5 business days depending on the region. Total delivery period shall not exceed 30 days from the order date.

6.2. Shipping Provider
Shipments are made via Yurtiçi Kargo. Tracking information is sent to the User by email once the shipment is dispatched.

6.3. Delivery
Products are delivered to the address specified by the User. The User is responsible for providing an accurate and complete delivery address. In case of delivery failure due to incorrect address information, the Seller shall not be held liable.

6.4. Inspection at Delivery
The User must inspect the cargo at the time of delivery. If there is external damage, the User must have a report prepared by the courier and contact support@ventushair.com within 24 hours.

7.1. Right of Withdrawal
In accordance with Consumer Protection Law No. 6502 and the Distance Contracts Regulation, the User has the right to withdraw from the contract within 14 (fourteen) days from the date of delivery without giving any reason.

7.2. Conditions for Return

• • The product must be unused and in its original packaging


• • Tags and labels must not have been removed


• • The product must not have been tried on, applied, or customized


• • All accessories included with the product must be returned

7.3. Exceptions
Due to the nature of hair replacement systems (hygiene and personal use), products that have been tried on, applied, or customized cannot be returned. This exception is in accordance with Article 15/ğ of the Distance Contracts Regulation.

7.4. Refund
Approved returns are refunded to the original payment method within 14 days. Return shipping costs are covered by the Seller only if the return is shipped via the Seller's contracted carrier (Yurtiçi Kargo) using the provided return code. If the User uses a different carrier or sends the package without the provided code, all shipping, handling, and potential customs/import costs shall be borne entirely by the User.

8.1. What Are Ventus Points?
Ventus Points are loyalty points earned by Users from eligible purchases on the Site. 1 Ventus Point = ₺1 in value. Points can only be used as a discount on future purchases on the Site; they cannot be converted to cash, transferred to third parties, or moved to another account.

8.2. How to Earn Points

• • Partner referral code purchases: 5% of the net paid amount is earned as Ventus Points. Additionally, a one-time 5% discount is applied to the most expensive item on the first order.


• • User referral code purchases: New users who register through another user's referral code receive a one-time 5% discount on the most expensive item of their first order.


• • Campaigns and special promotions: Seasonal point campaigns may be offered at the Seller's discretion.

8.3. "Net Paid Amount" Definition
The amount used for point calculations is the actual amount paid by the User to the payment provider, after coupon discounts and any existing point redemptions have been deducted.

8.4. Combined Use of Coupon and Partner Code
Users may apply both a campaign coupon code and a partner referral code in the same order. The coupon code provides a discount on the order total; the partner referral code earns points based on the net paid amount after the discount. The two codes do not conflict.

8.5. Point Activation
Points earned through partner referrals or campaigns are recorded as "pending" in the User's account upon successful payment completion. Points become active and available for use 15 (fifteen) days after product delivery. This waiting period is applied to allow shipping and return processes to be finalized.

8.6. Cancellation and Refund Clawback

• • When an order is cancelled or a product is returned, all points earned from that order are automatically clawed back (a negative point transaction is created).


• • Both the User's and the associated partner's point balances are reduced accordingly.


• • If the User has already redeemed the points earned from the returned order on another purchase, the cash equivalent of the missing points (based on 1 Point = ₺1) will be deducted from the cash refund amount (clawback). The point balance will be reset to 0 instead of falling below zero.


• • The reason for the clawback is communicated to both the customer and the partner.


• • In partial returns, only the points attributable to the returned items are clawed back.


• • Product exchanges (same value) do not affect point balances.

8.7. Point Redemption Rules

• • Active points may be applied as a discount on future orders.


• • The maximum points redeemable per order is 50% of the order total. The remaining amount must be paid by credit/debit card.


• • Point redemption is confirmed before the order is finalized.

8.8. Point Validity
Ventus Points are valid for 1 year (365 days) from the date they are earned. Points not redeemed within this period will expire and be automatically removed from the account. Points become unusable if the account is closed or suspended.

8.9. Point Tracking
Users can track their point balances and all point transactions (earnings, redemptions, clawbacks) from their "My Account" panel. Partners can monitor their earned points from the partner dashboard. Administrators can view all point movements system-wide.

8.10. Abuse and Cancellation
If multiple accounts, fraudulent orders, or other forms of points system abuse are detected, the relevant points will be cancelled and the account may be suspended.

8.11. Program Changes
The Seller reserves the right to modify point earning rates and redemption terms with prior notice. Existing point balances are not affected by changes.

8A.1. Partner Referral Code
Ventus partners have a unique referral code. Users can enter this code on the checkout page to be associated with that partner.

First Order Discount: Users making their first purchase with a partner referral code receive a 5% discount on the most expensive item in their cart. This discount applies only to the first order and is not repeated on subsequent orders.

Points Earning: All orders made with a partner referral code (first and subsequent) earn Ventus Points at a rate of 5% of the net paid amount.

8A.2. Customer-Partner Binding
When a User enters a partner referral code on the checkout page, they may be bound to that partner. If the code is entered within 24 hours of the User's registration, the binding is processed automatically. If the code is entered after 24 hours, it is subject to administrator approval for security purposes. This rule is implemented to ensure that organically acquired customers are matched with their actual referrers and to prevent potential abuse. During the pending approval period, the first-order discount is not applied; point earnings become active after approval on subsequent orders. Once bound to a partner, the User can only switch to a different partner through a support request.

8A.3. Partner Point Earnings
Partners earn 5% of the net paid amount from their bound customers' purchases as Ventus Points. These points accumulate in the partner's own account. In case of cancellation or return, the partner's earned points are also subject to the clawback rule.

8A.4. Partner Transfer
Users who are dissatisfied with their bound partner may request a transfer to a different partner via support@ventushair.com. Transfer requests are subject to administrator approval. Upon transfer, new point earnings through the former partner cease; previously earned points are not affected.

8A.5. Service Satisfaction
Users can rate partner services and submit complaints to the Seller via support@ventushair.com. Repeated negative feedback may result in a review of the partner's program membership.

9.1. Seller's Position
Gold Parts Dış Ticaret Limited Şirketi (Brand: Ventus Hair System) is the importer and retail seller of hair replacement systems and related care products. The Seller does not own or operate any application center or hair salon.

9.2. Independence of Application Centers
"Authorized Application Centers", "Certified Partners", or "Solution Partners" that may appear on the Site or in promotional materials are independent third-party businesses operating under their own name and account. There is no employer-employee, subcontractor, franchise, or joint venture relationship between these businesses and the Seller.

9.3. Limitation of Liability
The Seller shall not be held liable for the following in relation to authorized application centers or partners:
• The quality of application, installation, and maintenance services they provide,
• Hygiene, safety, and working conditions at their premises,
• Oral or written commitments they make to Users,
• Their pricing and payment policies,
• Any material or moral damages arising from their services.
The User acknowledges and agrees that by choosing to receive application services from a center, they enter into a separate and direct service relationship with that center.

9.4. Partner Selection Criteria
The Seller evaluates businesses for inclusion in its partner network based on certain professional competency, hygiene standards, and customer satisfaction criteria. However, this evaluation does not constitute a guarantee regarding the quality of services the partner will provide.

9.5. Complaints and Feedback
Users may submit complaints and feedback regarding services received from authorized application centers to support@ventushair.com. The Seller has the right to evaluate such reports within the scope of the partnership agreement and to review the partnership contract as deemed necessary; however, this shall not be interpreted as the Seller being directly liable for service-related damages.

9.6. Authorization Verification and QR Code System
The User is responsible for verifying whether the hair salon or application center where they plan to receive services is a current and active "Ventus Authorized Application Center" by scanning the QR-coded Certificate of Authorization displayed at the salon or by checking the "Our Centers" page on the Site. The Seller cannot be held liable for disputes arising from transactions performed at unauthorized or terminated centers.

The purposes, methods, and parties to whom personal data is transferred, as well as the User's rights under KVKK and GDPR, are detailed in our Personal Data Protection Notice.

By accepting this Agreement, the User acknowledges that they have read and understood the Personal Data Protection Notice.



10.1. Customer Support and Live Chat (Chatbot) Logs:
All written conversations conducted via our AI-powered advisor (Chatbot) and live help tools are recorded and processed on our systems to provide better technical and commercial support, improve service quality, handle user requests/complaints, and ensure platform security.



10.2. In-Site Activity and Shopping Cart Tracking:
User activities within the site, such as products viewed, items added to or removed from the shopping cart, and checkout steps, are logged and analyzed in our database. This is performed to simplify the ordering process, recover abandoned checkouts, conduct technical diagnostics, and prevent fraudulent activities. By using or registering on the site, the User explicitly consents to such operational and analytical data processing.

All content on the Site (brand name, logo, product images, texts, designs, software, and all other materials) is owned by or licensed to Gold Parts Dış Ticaret Limited Şirketi and is protected under intellectual property laws.

Without prior written consent, no content may be copied, distributed, modified, republished, or used for commercial purposes. Unauthorized use shall result in legal action and claims for compensation.

11.1. The Seller strives to ensure that product images and descriptions on the Site are as accurate as possible. However, minor color/size differences may occur due to screen settings, lighting, etc.

11.2. The Seller is not responsible for damages arising from temporary inaccessibility of the Site due to technical maintenance, updates, or force majeure events (natural disasters, pandemics, etc.).

11.3. Third-party websites linked from the Site are not the responsibility of the Seller. The User accesses such sites at their own risk.

11.4. Use of Auxiliary & Maintenance Products and Disclaimer of Health Liability
The Seller is not the manufacturer or seller of auxiliary products such as tapes, adhesives, solvents, shampoos, or creams used for the application, maintenance, and cleaning of hair replacement systems. The Seller shall not be held liable for any allergic reactions, skin irritations, scalp conditions, or other health problems and side effects resulting from the use of such products. The User is advised to conduct a patch test before using these products and to immediately consult a physician in case of any adverse reactions.

The following uses of the Site are strictly prohibited:

• • Using bots, scrapers, or automated tools to access the Site


• • Manipulating pricing, campaigns, or the points system through technical exploitation


• • Using fake identity information to create accounts


• • Attempting to access other users' accounts or data


• • Copying, distributing, or commercially using Site content without permission


• • Performing actions that overload Site infrastructure (DDoS, etc.)

Violations may result in account suspension, legal action, and claims for compensation.

13A.1. Nature of the Service and Disclaimer
The AI-powered simulation tool provided on the Site is purely for illustrative and informational purposes. The hair designs generated on the User's uploaded photos produce a close approximation of the simulation, but do not guarantee a definitive result or product performance. The User acknowledges that if they are unsatisfied with the simulation result, this does not directly reflect the quality or actual performance of our hair replacement systems. It is strongly recommended that the User does not give up on hair prosthesis applications based on the simulation result.

13A.2. Model Training and System Optimization
The User agrees that the ratings, feedback, and simulation outputs (original and AI-generated photos) provided to the simulation tool may be used by the Company to improve AI model accuracy, train the system, and optimize service quality in an anonymized manner or in compliance with data security standards.

13A.3. Voluntary Sharing and Public Gallery
The User may voluntarily consent to having their hair simulation results (before/after photos) published anonymously on the platform to inspire other users (share_consent). Providing this consent is entirely optional and up to the User's free will. Approved simulations may be displayed in the comparison section of the Ventus homepage following administrator approval. The User can withdraw this sharing consent at any time via the 'My Account' panel or by contacting support@ventushair.com.

Campaign, discount, and promotional commercial electronic messages are sent only with the User's explicit consent. Consent can be withdrawn at any time:

• • Through the "Unsubscribe" link in emails


• • By emailing support@ventushair.com

Transactional notifications (order confirmation, shipping updates, etc.) are not considered commercial messages and are sent without requiring consent.

14A.1. Export Pricing
Product prices applied to international (export) orders may differ from domestic (Turkey) prices due to customs clearance, international logistics, and localized operational costs. The applicable prices and currency are specified on the Site during checkout.

14A.2. Customs Duties, Taxes, and Fees
For shipments made outside of Turkey, any import duties, customs clearance fees, local VAT, and other taxes imposed by the destination country's customs regulations are the sole responsibility of the User/Buyer (DAP - Delivered At Place terms). The User acknowledges that customs clearance processes and any associated expenses are their own responsibility.

14A.3. International Returns
For international order returns, all return shipping costs, customs clearance fees, and re-importation expenses to Turkey shall be borne by the User/Buyer, except in cases of Seller-attributable defects (such as shipping damage or manufacturing defects). Returns of products whose original structure is altered or that cannot be cleared from customs will not be accepted.

14A.4. Applicable Law and Jurisdiction
For disputes arising with Users residing outside the borders of the Republic of Turkey, as they fall outside the jurisdiction of local Turkish Consumer Arbitration Committees, the Istanbul (Caglayan) Courts and Execution Offices shall have exclusive jurisdiction for the resolution of any disputes.

The Seller reserves the right to update this Agreement at any time. Significant changes will be notified to registered users via email. Continued use of the Site after changes constitutes acceptance of the updated Agreement.

15.1. Applicable Law
This Agreement is governed by the laws of the Republic of Turkey.

15.2. Consumer Arbitration
For disputes below the monetary threshold, the Consumer Arbitration Committee in the province/district of the User's residence or the location of purchase is authorized.

15.3. Competent Courts
For disputes above the arbitration threshold, Consumer Courts are authorized. If there is no Consumer Court in the relevant location, Civil Courts of First Instance are authorized.

15.4. Alternative Dispute Resolution
Users may also apply to the Ministry of Commerce's online dispute resolution platform or relevant consumer organizations.

This Agreement becomes effective at the moment the User registers on the Site, places an order, or continues to use the Site. Electronically accepted agreements have the same legal validity as wet-signed agreements.

Last Updated: June 22, 2026
Version: 2.2